MANAGING DOG ON RESTAURANT ACCOUNT
How do I change my account details?
First sign in to Dog on Restaurant and go to My Account
Click View addresses. You can add a new address or click Edit to change your account details like your name, address or phone number
If you want your changed address is to be your main address, tick Set as default address, then click Update address.
How do I cancel Dog on Restaurant subscription?
To cancel your subscription, enquire about cancellation.
How do I change my credit card details?
To change your credit card details, please enquire within.
Is Dog on Restaurant’s food OK for puppies, pregnant or senior dogs?
Yes, we are using human grade ingredients that are also safe and nutritious for all dogs.
We don’t use any ingredients that may affect dogs unless some dogs may have allergies or food intolerance of certain ingredients.
What ingredients do you use?
Dog on Restaurant only uses natural and fresh human grade ingredients.
All the ingredients are from New Zealand and we don’t add artificial colours, flavours, additives or preservatives. Not like highly processed like commercial dog foods.
Do you use wheat & dairy?
No, we don't use wheat or common dairy products in our dog foods. Instead, we use brown rice flour, rice flour/powder and lactose-free milk.
Dog on Restaurant's dog foods are safe for your dogs to enjoy (unless your dog has allergy to certain ingredients).
How long does delivery take?
After we receive your order, it will be delivered within 2-3 working days.
What if I can’t receive the delivery when it arrives?
Our couriers are trained to leave the parcel in a spot that is safe to leave before you receive our food.
HEALTH & FEEDING ADVICE
It is best to start in small amount first to see if your dog is okay from allergies or food intolerances.
If you are still worried about something please ask your vet for a professional diagnosis.
Can I feed Dog on Restaurant dog food if my dog has sensitive skin?
Of course you can! Dog on Restaurant guarantees there is no bad ingredients such as artificial colours, flavours, additives or preservatives that cause skin irritants.
Because we only use natural raw ingredients, it is safe for your dogs with sensitive skin.
We recommend menus such as Salmon pizza. Salmon is rich in Omega-3, which is great for improving skin and fur condition.
Can I feed Dog on Restaurant dog food to puppies?
It is safe to consume our food after 4 months
Can I mix dry dog food with Dog on Restaurant dog food?
Yes you can. It is good to mix our food with your dog’s original diet if your dog is a very big dog.
For example, simply mix up our gourmet food to your dog’s original diet for adding extra nutrients.
How often should I feed my dog?
It depends how many times you feed your dog regarding your dog’s breed, size, weight, and condition.
All our food comes with feeding instructions located at the product page.
How do I keep Dog on Restaurant dog food fresh?
Because we don’t add artificial colours, flavours, additives and preservatives, the shelf life is a bit shorter than other common dog foods or treats.
It is best to keep food in the freezer, and thaw in the microwave for 20~30 seconds. With meat jerkies or milk gums, no thawing needed, Just serve straight out from the freezer. Food will stay fresh for 2 month in the freezer.
Are Dog on Restaurant dog food only for dogs?
I know our menu looks even better than whats on our dinner plate everyday and it is all safe and human edible, but they are specifically designed for pet food. Our food is only for pet consumption.
PAYMENT & PRICING
When will I be charged for my subscription?
From the start day fee received, every 4 weeks (28 days).